Frequently Asked Questions
Everything you need to know about your Tapo smart home experience.
Are Tapo smart devices compatible with voice assistants like Alexa or Google Home?
Yes, most Tapo smart devices are fully compatible with Amazon Alexa and Google Assistant, allowing you to control your lighting, plugs, and cameras using simple voice commands.
Do I need a hub to use Tapo smart plugs and bulbs?
No, Tapo smart plugs and bulbs connect directly to your home's Wi-Fi network via the Tapo app, so no additional hub or bridge is required for basic operation.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy for electronic items?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition for a full refund.
How do I store video footage from my Tapo security cameras?
You can store footage locally using a microSD card (up to 256GB/512GB depending on the model) or subscribe to Tapo Care for secure cloud storage and advanced AI detection features.
Is there a warranty on Tapo products?
Yes, all authentic TP-Link Tapo products purchased through our store come with a limited 2-year warranty covering manufacturing defects and hardware failures.